pkr989 Privacy
Policy

pkr989 is Pakistan's premier online casino and sports betting platform, accessible at https://pkr989.net. We offer a broad range of gaming services including cricket betting, live dealer casino games, slots, lottery draws, and card games such as Tongits Go. pkr989 is operated under an international gaming license and is committed to maintaining the highest standards of player data protection.

For the purposes of this Privacy Policy, "pkr989", "we", "us", and "our" refer to the pkr989 platform and its operating entity. "You", "user", and "player" refer to any individual who visits, registers on, or otherwise interacts with the pkr989 website or services.

This Privacy Policy applies to all pkr989 users regardless of their location within Pakistan — whether you are playing from Karachi, Lahore, Islamabad, Faisalabad, or any other city. It governs how we handle data collected via the website, including during account registration, deposit and withdrawal transactions, game play sessions, customer support interactions, and promotional communications.

pkr989 collects several categories of personal data depending on how you interact with the platform. The table below summarises the main categories of data we collect and typical examples within each category:

pkr989 collects your personal data through several distinct channels, each serving a specific operational purpose. Understanding how your data reaches us helps you make informed choices about your interactions with the platform.

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, updating your profile, or contacting our support team via live chat.
• Automated technologies: Data collected automatically as you browse and use the pkr989 website, including via cookies, server logs, pixel tags, and similar tracking technologies. This includes your IP address, device identifiers, and click-stream data.
• Payment processors: When you transact via JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank, limited transaction confirmation data is shared with us by the respective payment processor to confirm successful deposits and withdrawals.
• Identity verification providers: During KYC verification, data from your submitted identity documents is cross-referenced with our authorised third-party identity verification partners to confirm authenticity.
• Fraud prevention services: Device fingerprint data and behavioural signals may be shared with fraud detection providers to protect the integrity of the platform and safeguard all users.
• Publicly available sources: In limited circumstances, pkr989 may supplement account data with information from publicly available sources — such as government sanction lists or politically exposed person (PEP) databases — as required by our AML compliance obligations.

pkr989 uses the personal data we collect for clearly defined operational, legal, and security purposes. We do not use your data for purposes incompatible with those stated at the time of collection. The primary purposes for which we process your personal data are:

• Account management: Creating, maintaining, and administering your pkr989 account, including processing registration, managing login credentials, and handling account closure requests.
• Identity verification (KYC): Verifying your identity and age in compliance with our international gaming license obligations. All players must be confirmed as 21 years of age or older before withdrawal requests are processed.
• Transaction processing: Processing PKR deposits via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, and processing withdrawal requests back to your registered payment method.
• Game delivery and personalisation: Delivering the platform's gaming services — cricket betting, slots, live casino, lottery, and Tongits Go — and personalising your experience based on your preferences and game history.
• Bonuses and promotions: Administering welcome bonuses, reload offers, cashback promotions, and loyalty rewards, including verifying eligibility and tracking wagering requirement completion.
• Customer support: Responding to your queries, resolving disputes, and maintaining records of your support interactions for quality assurance and audit purposes.
• Responsible gaming: Monitoring gaming behaviour to identify potential problem gambling patterns and applying responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion where requested or required.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent transactions, bonus abuse, multi-accounting, and other prohibited conduct on the platform.
• Legal and regulatory compliance: Meeting our obligations under anti-money laundering (AML) regulations, our gaming license conditions, and any applicable data protection laws.
• Marketing communications: Sending you promotional offers and platform updates by email or SMS, where you have provided consent to receive such communications. You may opt out of marketing at any time via your account settings.

pkr989 processes your personal data only where a valid legal basis exists. Depending on the specific processing activity, we rely on one or more of the following legal grounds:

• Contractual necessity: Processing required to fulfil our contractual obligations to you as a registered pkr989 player — including account setup, transaction processing, game delivery, and support services.
• Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering requirements, Know Your Customer (KYC) obligations under our gaming license, and tax reporting requirements.
• Legitimate interests: Processing necessary for our legitimate business interests — such as fraud prevention, platform security, responsible gaming monitoring, and improving our services — where these interests are not overridden by your fundamental rights.
• Consent: Processing based on your freely given, informed consent — principally for marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing that occurred before withdrawal.

pkr989 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share your data only in the limited circumstances described below, and only with parties who are contractually required to handle your data securely and in accordance with this Privacy Policy:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank receive transaction data necessary to process your deposits and withdrawals. Each provider operates under its own privacy policy and security standards.
• Identity verification providers: Authorised KYC and AML service providers who assist us in verifying the identity and age of players as required under our international gaming license.
• Fraud prevention partners: Third-party fraud detection and risk assessment providers who help us identify suspicious activity, protect the platform from abuse, and safeguard the interests of all genuine players.
• Game content providers: Casino game studios and sports data providers who supply the games and odds available on the pkr989 platform may receive limited session data necessary to deliver their services.
• Regulatory and law enforcement authorities: pkr989 will disclose personal data to competent regulatory bodies, law enforcement agencies, or courts where we are legally obliged to do so, or where such disclosure is necessary to protect the rights, property, or safety of pkr989, its players, or the public.
• Group companies and successors: In the event of a merger, acquisition, or sale of the pkr989 business, your personal data may be transferred to the successor entity, subject to equivalent data protection commitments.

pkr989 uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, maintain session security, and analyse how players interact with the website. Cookies are small text files stored on your device when you visit pkr989.net.

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will prevent you from logging in or using core platform features. pkr989 does not use cookies to collect sensitive personal data or to track your activity on websites other than pkr989.net.

pkr989 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and our gaming license obligations. The following retention periods apply as a general guideline:

• Account data and KYC documents: Retained for a minimum of five (5) years following account closure, as required by anti-money laundering regulations applicable to licensed gaming operators.
• Transaction records: All deposit and withdrawal transaction records are retained for a minimum of five (5) years from the date of the transaction for financial audit and AML compliance purposes.
• Customer support records: Live chat transcripts and email correspondence are retained for a period of two (2) years from the date of the interaction, unless the matter is subject to ongoing dispute or investigation.
• Marketing consent records: Records of your marketing consent or opt-out preference are retained for the duration of your account and for two (2) years following account closure.
• Analytical and behavioural data: Aggregated and anonymised platform usage data may be retained indefinitely for platform improvement purposes. Individually identifiable behavioural data is retained for up to two (2) years.

pkr989 implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Our security infrastructure includes:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the pkr989 servers — ensuring that your login credentials, payment information, and personal data are never exposed in transit.
• Encrypted data storage for all sensitive personal data and financial records held in our databases, using industry-standard encryption protocols at rest.
• Role-based access controls (RBAC) ensuring that pkr989 staff can only access the personal data necessary to perform their specific job functions. No employee has unrestricted access to the full player database.
• Multi-factor authentication (MFA) for internal administrative systems, preventing unauthorised access even in the event of credential compromise.
• Regular security audits and penetration testing conducted by independent third-party security professionals to identify and remediate vulnerabilities before they can be exploited.
• Intrusion detection and monitoring systems that operate continuously to identify anomalous activity and trigger incident response procedures where necessary.

Despite these measures, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, pkr989 will notify affected users without undue delay and take all necessary steps to contain and remediate the breach.

As a user of the pkr989 platform, you hold a number of rights with respect to your personal data. pkr989 is committed to honouring these rights in a timely and transparent manner. Your rights include:

• Right of access: You may request a copy of all personal data pkr989 holds about you, along with information about how it is being processed.
• Right to rectification: You may request that we correct any inaccurate or incomplete personal data held in your account. You may also update most account details directly through your profile settings.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations under AML and gaming license requirements.
• Right to restrict processing: You may request that we limit the processing of your personal data in certain circumstances — for example, while the accuracy of your data is being contested.
• Right to data portability: You may request a structured, machine-readable copy of the personal data you have provided to pkr989, where processing is based on your consent or on contractual necessity.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time, and to processing based on our legitimate interests where you believe your rights and freedoms override those interests.
• Right to withdraw consent: Where processing is based on your consent (principally for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact pkr989 via the 24/7 live chat available inside your account dashboard. We will acknowledge your request within a reasonable timeframe and aim to respond fully within thirty (30) calendar days. In complex cases, this period may be extended by a further sixty (60) days, with prior notification.

The pkr989 platform is strictly intended for adults. The minimum age to register and use any pkr989 service is 21 years. pkr989 does not knowingly collect personal data from individuals under the age of 21. Our registration and KYC verification processes are designed to identify and prevent access by underage individuals.

If you are a parent or guardian and believe that a minor under your care may have accessed or registered on the pkr989 platform, please contact us immediately via live chat so that we may take prompt action. pkr989 takes the protection of minors extremely seriously and cooperates fully with any investigation into underage access.

pkr989 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or our licensing obligations. When we make material changes to this Policy, we will notify registered users via email or via a prominent notice within your account dashboard at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this page will be revised each time this Privacy Policy is amended. Your continued use of the pkr989 platform after the effective date of any update constitutes your acknowledgement and acceptance of the revised Privacy Policy. If you do not agree with any changes, you should cease using the platform and may request account closure via our 24/7 live chat support.